Refund Policy

All payments are held in regulated third-party escrow until the domain has been transferred to your registrar account. If the transfer cannot complete for any reason, your funds are returned by the escrow provider in full — no questions asked.

If a seller fails to transfer the domain to your registrar within fourteen (14) days of payment clearing escrow, you may cancel the transaction. The escrow provider will refund 100% of your payment, including any platform commission already remitted.

If a listing materially misrepresented the domain (for example: claimed trademark-free when it isn't, included a falsified WHOIS, or hid that the domain was UDRP-encumbered), and you discover this within seven (7) days of transfer, contact us. We will work with the escrow provider on a chargeback or partial refund where appropriate.

Once a domain has been successfully transferred to your account, the sale is final. We cannot refund a completed transfer because you changed your mind, found a similar domain elsewhere, or your project pivoted.

Fees paid for our broker, domain finder, brand naming, or web build services are refundable only before work has commenced. Once work is underway, refunds are pro-rated based on the percentage of the agreed scope completed.

Contact us via our contact form with your offer reference, the domain in question, and a description of the issue. We respond within one business day. Most refunds are processed by the escrow provider directly within five (5) business days of approval.

If we cannot resolve a refund dispute directly, the matter is referred to the escrow provider's dispute process, which is binding on both buyer and seller.